I recommend new customers study this portion of the HeavyBid Tutorial before a trainer arrives. Now the new customer does not have to do the tutorial itself (it would also help) but at least the trainer can assume the basics have been covered and can jump right into the training.  My experience is that customers for the most part have not prepared for my arrival other than installing HeavyBid. Yes I know everyone is busy but at least take an hour or two to study these basics and there will be more time in the training for practice and advanced subjects thus maximizing your companies investment in the training.  Below is the link to the section of the tutorial that should be studied.

LINK