{"id":4108,"date":"2023-09-29T13:18:09","date_gmt":"2023-09-29T13:18:09","guid":{"rendered":"https:\/\/heavybid.ewksol.com\/?p=4108"},"modified":"2023-09-29T13:18:10","modified_gmt":"2023-09-29T13:18:10","slug":"a-good-investment","status":"publish","type":"post","link":"https:\/\/heavybid.ewksol.com\/index.php\/2023\/09\/29\/a-good-investment\/","title":{"rendered":"A Good Investment"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">I am always talking up and bragging about HCSS Tech Support. If you want to be a power user of any HCSS software product you have to be calling Tech Support with your questions. But sometimes, the question crosses the line from a technical question to a question more <em>about estimating<\/em> or the combination of the two. That is where you need an expert not only on HeavyBid but also an estimator, and HCSS does not have that in-house. Who has that expertise? <span style=\"text-decoration: underline;\">All the HeavyBid contract trainers<\/span>. So here is my suggestion. First, I just don&#8217;t take any call from a user, but I will usually take a call from someone whom I provided post-implementation services (the company goes direct with me). I have trained hundreds of companies, so I can&#8217;t field tech support calls but for companies that provide me business, I feel an obligation to answer that quick question. And knowing most of the other trainers well they will do the same. So what is a good investment? Secure the services of one of the contract trainers even if it is a one-day virtual session. And when you have that tough estimating question, you will get a good answer that might very well pay for the training. Case in point. I had two companies on the same day call me about a feature they knew was in HeavyBid but couldn&#8217;t find it. They could have called Tech Support, but it is really hard to communicate the question so the support tech can give the right answer. I have had many people tell me this for this particular feature, and they had to call me. But for both users, I knew what they wanted in about 5 words and these were companies that I provide training services to on a regular basis. Always call Support first but then you would have an option if you don&#8217;t like their answer. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>I am always talking up and bragging about HCSS Tech Support. If you want to be a power user of any HCSS software product you have to be calling Tech Support with your questions. But sometimes, the question crosses the line from a technical question&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[84,11,17,1],"tags":[],"class_list":["post-4108","post","type-post","status-publish","format-standard","hentry","category-managing-heavybid","category-non-heavybid-stuff","category-training-suggestions","category-uncategorized"],"brizy_media":[],"_links":{"self":[{"href":"https:\/\/heavybid.ewksol.com\/index.php\/wp-json\/wp\/v2\/posts\/4108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heavybid.ewksol.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/heavybid.ewksol.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/heavybid.ewksol.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heavybid.ewksol.com\/index.php\/wp-json\/wp\/v2\/comments?post=4108"}],"version-history":[{"count":1,"href":"https:\/\/heavybid.ewksol.com\/index.php\/wp-json\/wp\/v2\/posts\/4108\/revisions"}],"predecessor-version":[{"id":4109,"href":"https:\/\/heavybid.ewksol.com\/index.php\/wp-json\/wp\/v2\/posts\/4108\/revisions\/4109"}],"wp:attachment":[{"href":"https:\/\/heavybid.ewksol.com\/index.php\/wp-json\/wp\/v2\/media?parent=4108"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/heavybid.ewksol.com\/index.php\/wp-json\/wp\/v2\/categories?post=4108"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/heavybid.ewksol.com\/index.php\/wp-json\/wp\/v2\/tags?post=4108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}