I know some HCSS customers are using a VPN connection to connect to HeavyBid when out of the office. Recently I found out this is not a good option as first you can get performance issues but it can also produce data corruption. Remote Desktop is a much better solution and you can also do a Remote Desktop through a VPN. Just don’t do a VPN by itself. See the Help Article below.

HCSS Policy on VPN Connections

While HCSS software will work while being accessed through a VPN, it is strongly discouraged due to performance degradation and the high probability of data corruption.

It is suggested that HCSS software be accessed remotely over a Remote Desktop Protocol (RDP) or Citrix setup.

Note: An RDP connection through a VPN is acceptable. This type of setup may still have slower performance, but is not at risk for data corruption.