HCSS Success Team – Your Team for 2022
There is a Customer Support Team at HCSS that takes over when the Professional Services Team completes the initial implementation training. Their goal is that every customer is successful in implementing whatever HCSS product they purchased. The web page that will lead you to “Your Success Team” is pretty cool with links to articles on various HCSS products.
For 2022 here is what I recommend. First and foremost make sure everyone on the estimating team is using HCSS Tech Support which can be reached at 1-800-444-3196. Your company is paying for this in the yearly support fee so why not use it? “Three rings are less” is their motto for answering your call. Absolutely the best in the business in my opinion. Then reach out to the success team and ask what they offer both as a no-charge service and fee-based one. There are metrics in HeavyBid that they can track that can give you information on what can be done to improve the use of HeavyBid.
Log onto this website and consider calling them to see what they can do for your estimating team.
HeavyBid – Basics and Beyond is devoted to everything HCSS HeavyBid and estimating. Updated regularly with helpful insights and tools of the trade, this blog is designed to make your estimating easier and more successful.
